Shipping policy

Where we ship

We ship worldwide from our fulfilment partner's warehouse. We currently deliver to the following destinations:

  • North America — United States (including Alaska and Hawaii), Canada
  • United Kingdom & Europe — United Kingdom, Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland
  • Asia Pacific — Hong Kong SAR, Taiwan, Japan, South Korea, Singapore, Malaysia
  • Oceania — Australia, New Zealand
  • Middle East — Israel, United Arab Emirates

If your country is not listed above, email us at support@duvetmoon.com and we will check whether we can reach you.

Processing time

Orders are picked and packed within 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Estimated transit time after dispatch, excluding customs delays:

  • Asia Pacific (Hong Kong, Taiwan, Japan, South Korea, Singapore, Malaysia) — 5–12 business days
  • United States & Canada — 8–15 business days
  • United Kingdom & Europe — 8–18 business days
  • Australia & New Zealand — 8–18 business days
  • Middle East — 10–20 business days

Delivery estimates are not guaranteed. Remote areas, peak season and customs inspection can add time.

Shipping rates

Shipping is calculated at checkout based on your destination and the delivery method you choose. The exact cost is always shown before you pay — there are no hidden fees added afterwards.

Taxes and duties

Prices are shown in US dollars and do not include import duties or taxes levied by your country. Depending on your destination, your local customs authority may charge import duty, VAT or a handling fee on delivery. These charges are your responsibility and are not refundable by us. If you are unsure, please check with your local customs office before ordering.

Tracking

As soon as your order leaves the warehouse we email you a tracking number. Tracking can take up to 24 hours to start updating after it is issued.

Missing, delayed or damaged packages

If tracking has not moved for 7 days, or a package arrives damaged, email support@duvetmoon.com within 7 days of the delivery date with your order number and a photo of the item and packaging. We will investigate with the carrier and send a replacement or refund.

Wrong address

Please double-check your address at checkout. If you need to change it, email us within 12 hours of ordering and we will try to catch it before dispatch. Once an order has shipped we cannot redirect it.

Customs holds and refused parcels

If a parcel is held by customs and you do not clear it, or you refuse delivery, the parcel may be returned to us or destroyed. In that case we can refund the item price minus the original shipping cost once the parcel is confirmed back with us.