Refund policy

We want you to love what you wear — and to keep it.

30-day return window

If something isn't right, contact us at support@duvetmoon.com within 30 days of delivery and we'll walk you through the return. Items must be unused, unwashed, free of pet hair and smoke odor, and returned in their original packaging. Items must be returned to the address we provide — please do not send returns to any other address.

How returns work

Our products ship from our fulfilment partner's warehouse. Once your return is approved, we'll send you the return address and instructions — return addresses vary by destination and are confirmed with you before you ship anything back. Return shipping is paid by the customer unless the item arrived damaged, defective, or was not what you ordered — in that case we cover it.

Refunds

We issue the refund to your original payment method within 5 business days of receiving and inspecting the return. Please allow your bank 5–10 business days to post it. Original shipping charges are not refunded.

Exchanges

The fastest way to exchange is to place a new order and return the original item. That way your new item ships right away.

Damaged or wrong items

Send a photo of the item and the packaging to support@duvetmoon.com within 7 days of delivery and we'll make it right at no cost to you.

Not eligible

Final-sale items, gift cards, and items returned after 30 days are not eligible for a refund.